Refund policy
Returns
You can return new and unused products within 14 days of purchase. We will refund you by the same method as your original payment, provided the products are returned with proof of purchase in new and unused condition and, where applicable, with the original packaging. You can return any product as long as it is in re-saleable condition. Unless the product is faulty, we may refuse a return, or offer an exchange or gift card instead, where our returns criteria are not fully met.
We will refund the price you paid for the goods to the credit card, debit card, PayPal account or gift card used to make the payment. Please note that we may reduce your refund to reflect any reduction in the value of the goods caused by you handling them beyond what is necessary to establish their nature, characteristics and functioning.
Please note: custom-made and specially ordered goods are not eligible for return or cancellation, unless they are faulty or not as described.
Your legal rights
Nothing in this policy affects your legal rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If goods are faulty, you have a short-term right to reject them and claim a full refund within 30 days of receiving them. After 30 days you may be entitled to a repair or replacement, and to a refund if a repair or replacement is not possible.
Where you buy online or by email, you also have a separate right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, explained below.
Cancellation or return of orders made online or by email
You have 14 days from the day you receive your goods to tell us that you wish to cancel. Where your order is delivered in more than one instalment, the 14 days run from the day you receive the last item. Once you have told us you wish to cancel, you then have a further 14 days to return the goods to us. We will provide a full refund.
How to cancel
If you would like to cancel your order, you simply need to let us know that you have decided to cancel. To do this you can call us on +44 28 6605 0147 with your Order Acknowledgement email to hand. Alternatively you can notify us by email, through our live chat function, or by post to Foy's Interiors Customer Care at the address below. You can do this either in writing or by using our cancel my order email form. Please include your order number and clearly specify which products you wish to return.
Returning your items
If you have already received your order, it needs to be returned to Foy's Interiors in full and in re-saleable condition before the refund is made. We also ask that you return the packaging where applicable. You can arrange collection of cancelled online orders by contacting us. Please have your order number and delivery receipt to hand. Once we are notified of the return, it is the buyer's responsibility to ensure the return of the parcels to us. You can also return products to our Enniskillen showroom. You will need to bring a copy of your Order Acknowledgement email, your delivery receipt and the payment card with which you paid for the products.
For online purchases returned outside the 14-day cancellation period, you are responsible for the cost of returning the products, unless the product is faulty or not as described, in which case we will refund any reasonable costs you incur in returning it to us.
If you are returning your products because they are faulty or incorrect, no collection fee will be charged. We will make any refund due to you as soon as possible and within the following timelines:
• If you have received the products and we have agreed not to collect them from you, 14 days after the day on which we receive the products back from you, or if earlier, the day on which you provide us with evidence that you have sent the products back to us.
• If you have not received the products, or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.
You agree to take reasonable care of the products from the time that they are delivered to you until the time that they are returned.
The simplest way to return items is via Royal Mail. The returns address is:
Foy's Interiors
Lakelands Retail Park
Enniskillen
Co. Fermanagh
BT74 6LG
If the item is too large to be returned by post, you can contact us to arrange a collection. Collection fees are £60.
Collection of items
Collection of the products will only take place from the delivery address to which they were delivered and will be subject to the following:
• You agree to provide Foy's Interiors with as much detail as possible of relevant features of the delivery address, such as which floor the items are to be collected from and whether there are any narrow doors, in order to help our representative prepare for the collection.
• You agree to ensure that there is suitable access to the chosen collection location.
• If our representative reasonably considers that collection from the room of your choice is likely to cause damage to the product or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the product in spite of such concern, but we will not be liable for any damage caused to your property or to the product as a consequence of us attempting collection on your instructions, provided that reasonable care is taken in collecting the product.
• You agree to give our representative all products which are being returned, including all component parts and all related items or accessories, and if possible the original packaging, which are included in the price of the products being returned.
• A collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your products.
• If you are not personally available to accept collection of the products, you may appoint a representative to do so on your behalf. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own.
Our liability
Subject to the paragraphs below, our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased from Foy's Interiors, provided that we take reasonable care when we deliver the goods to you. We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation, or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Where you buy as a consumer, these general terms and conditions and this returns policy do not affect your statutory rights under the Consumer Rights Act 2015 or any other rights which cannot be excluded by law. For more information, contact Consumerline, the consumer advice service of the Northern Ireland Trading Standards Service, at nidirect.gov.uk.
General terms relating to our relationship with you
If you would like more information about Foy's Interiors, or want to get in touch with us, please contact us or contact Foy's Interiors Customer Care on +44 28 6605 0147.
Waiver
If you breach these terms and conditions or this returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or this returns policy.
Privacy
For the purposes of the UK GDPR and the Data Protection Act 2018, Foy and Company (N.I) Limited. is the Data Controller.
Disputes
In the event you have a complaint regarding a product or service purchased from Foy's Interiors, please contact us at sales@foysinteriors.co.uk
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you can seek advice from Consumerline, the consumer advice service of the Northern Ireland Trading Standards Service, at nidirect.gov.uk. You may also refer your complaint to a certified Alternative Dispute Resolution provider. We will engage in this process in good faith with you as required.
Governing Law
These terms are governed by the law of Northern Ireland and you and we both agree to submit to the exclusive jurisdiction of the courts of Northern Ireland. Nothing in these terms affects your statutory rights.